Shipping and Returns Policy
Shipping Policy & Costs
We process your order and payment right away. All orders under $100 for delivery within New Zealand carry a postage and packing charge for anywhere in NZ including rural delivery. The prices are below;
Shipping Prices:
Up to 2kg = $4.95 Anywhere in NZ
Over 2kg = $9.95 Anywhere in NZ
All orders over $100 have free freight until further notice!
All overseas orders are sent via NZ Post International Airfreight. You will be informed of the total cost including any additional shipping when placing your order. For most items, we can usually ship your order within 24 hours. You should allow from 4 to 7 working days for delivery in N.Z.
If we receive your order on the weekend or on a public holiday, we will process your order on the next business day.
If the product is not in stock, we will advise you and we will keep you posted about the status of your order.
Return Policy & Guarantee
We want you to be happy with your products and the service you receive from us. We have worked hard to source top quality products for you with a great reputation, and we stand behind every one of them. If there is a problem with your product, please contact us in the first instance and let us know. We’ll do our best to sort it out for you as quickly as possible.
Consumer Guarantee Act: All purchases from this site within New Zealand are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act. We will offer you a replacement, refund or credit. It is up to you.
Please contact us first sales@lotusoils.co.nz or phone (+646) 858 8954 during business hours so we can arrange for the product to be collected from you. We will organise a new item at no extra cost, a full refund or a credit. Just let us know.
Exchange: If you wish to exchange a product because you have changed your mind, please contact us before you send anything. Exchange items must be new and unused; packaging must be unopened. We want you to be happy with your purchase, and can only accept certain products for exchange under certain circumstances. Some products cannot be exchanged due to their nature or manufacturers policy.
With exchanges, shipping, insurance and handling costs for the return and for shipping the replacement item will be the purchaser’s responsibility. Please do not ship any item(s) to us for exchange without a written exchange agreement from us. Our products are shipped from different locations and must be returned to the correct place before an exchange item can be shipped, and you may incur additional shipping costs and delays.
