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Shipping and Returns Policy

Shipping Policy & Costs

We process your order and payment right away. All orders under $115 for delivery within New Zealand carry a postage and packing charge for anywhere in NZ including rural delivery. The prices are below:

Shipping Prices:
Up to 2kg = $6.50 Anywhere in NZ
Over 2kg = $11.15 Anywhere in NZ
To PO Boxes
Up to 1kg = $6.50
1-10kg = $26.80
10-15kg = $37.10

All orders placed via the Website over $115 have free freight until further notice!

All overseas orders are sent via NZ Post International Airfreight. You will be informed of the total cost including any additional shipping when placing your order. For most items, we can usually ship your order within 24 hours. You should allow from 4 to 7 working days for delivery in NZ.

If we receive your order on the weekend or on a public holiday, we will process your order on the next business day.

If the product is not in stock, we will advise you and we will keep you posted about the status of your order.

Return Policy & Guarantee

We want you to be happy with your products and the service you receive from us. We have worked hard to source top quality products for you with a great reputation, and we stand behind every one of them. If there is a problem with your product, please contact us in the first instance and let us know. We’ll do our best to sort it out for you as quickly as possible.

Consumer Guarantee Act: All purchases from this site within New Zealand are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act. We will offer you a replacement, refund or credit. It is up to you.

Please contact us first sales@lotusoils.co.nz or phone (+646) 858 8954 during business hours so we can arrange for the product to be collected from you. We will organise a new item at no extra cost, a full refund or a credit. Simply let us know!

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